Privacy Policy

1. Introduction

JW Horizon Engineering ("we", "our", or "us") is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jwhorizon.engineering or engage our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email, phone number, company name, project details)
• Send us an email or WhatsApp message
• Engage us for a project (billing details, business information)

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide project proposals
• Deliver and manage our services
• Communicate with you about your project
• Improve our website and services
• Send relevant updates about our services (only with your consent)
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Hosting providers, analytics tools, and communication platforms that help us operate our business
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)

You can control cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related data is retained for the duration of our business relationship and a reasonable period thereafter.

8. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access your personal data held by us
• Correct any inaccurate or incomplete data
• Withdraw consent for data processing
• Request deletion of your data (subject to legal obligations)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: hello@jwhorizon.engineering
• Phone / WhatsApp: +60 12-883 0438
• Address: Kuala Lumpur, Malaysia